Shipping & Returns Policy

Returns & Exchanges

Welcome to Reflections of Asia, your trusted destination for eCommerce & Shopping - Textil products. We take pride in offering an extensive collection of high-quality products to customers worldwide. Our commitment to customer satisfaction extends to our shipping and returns policy, ensuring your experience with us is as smooth and convenient as possible.

Shipping Information

At Reflections of Asia, we understand that quick and reliable shipping is crucial when it comes to eCommerce. That's why we have partnered with reputable shipping carriers to ensure your orders are delivered promptly and safely.

Once you have placed an order, our dedicated team will carefully package your items to protect them during transit. We strive to dispatch all orders within 48 hours of receiving them, barring any unforeseen circumstances. As soon as your order is shipped, you will receive a confirmation email containing tracking details.

We offer worldwide shipping, allowing customers from all corners of the globe to enjoy our premium products. Depending on your location, shipping times may vary. Please refer to our shipping calculator at the checkout for an accurate estimate of delivery times and costs.

For our domestic customers, we offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping ensures your order reaches you within 2-3 business days. International shipping times may vary, ranging from 7 to 21 business days, depending on the destination.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your package every step of the way. You can easily track your order by visiting our website and entering the provided tracking number in the designated field.

Shipping Costs

Shipping costs are calculated based on various factors, including the weight and dimensions of your order, as well as the shipping destination. To determine the exact shipping cost for your order, please use our shipping calculator during checkout. We strive to offer competitive shipping rates without compromising on service quality.

Returns & Exchanges

At Reflections of Asia, we stand behind the quality of our products. If, for any reason, you are not fully satisfied with your purchase, we offer a hassle-free returns and exchanges policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

  • The item is in its original condition and packaging
  • The item has not been used, washed, or altered in any way
  • The return or exchange is initiated within 30 days of receiving your order

If your return or exchange request meets the above criteria, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions.

Return Process

Returning an item is straightforward at Reflections of Asia. Simply follow these steps:

  1. Contact our customer support team and provide details about your return or exchange
  2. Once your request is approved, carefully package the item and include all original packaging and labels
  3. Ship the item back to us using a reputable shipping carrier
  4. Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria
  5. If the return is approved, we will process your refund or initiate the exchange according to your preferences

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Refunds

Upon approval of your return, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to be processed and reflected in your account. If you have any questions or concerns regarding your refund, our customer support team is always ready to assist you.

Customer Satisfaction is Our Priority

At Reflections of Asia, we value our customers and strive to provide the best possible shopping experience. Our shipping and returns policy is designed to ensure your satisfaction and peace of mind. If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated support team. We are here to help you every step of the way.

Thank you for choosing Reflections of Asia as your preferred eCommerce & Shopping - Textil provider.

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